We ship your order as an insured package with our logistics partner. You will receive a tracking number by e-mail so that you can easily track your order at any time. The delivery time can be found on the product detail page or in your order confirmation.*
Delivery to DHL packing stations for smaller packages is possible without any problems!
For larger orders of our handmade and frost-proof terracotta we deliver directly with our own delivery service.
So we can guarantee that you receive the lovingly, according to old traditions processed unicums also completely and in one piece.
Every shipment is covered by a transport insurance!
- ✔ up to 31,5 kg weight, up to 500 EUR inclusive
- ✔ from 31.5 kg to 40 kg weight, up to 750 EUR inclusive
- ✔ shipping by transport company, up to the value of products
The delivery takes place to the delivery address specified by you. If not indicated otherwise, this corresponds to the billing address.
If you wish to use a different delivery address from the billing address, please specify this when placing your order.
If you are not on site on the day of delivery, you can download a temporary storage permission form from the following link:
Permission to store the delivery/packages from Terracotta-Depot
There you can specify for the package deliverer whether the package should be left at a weather-protected location or delivered to a neighbour of your choice.
Please attach the completed form to your door-bell so that it is clearly visible for the deliverer!
Please check directly upon receipt in the presence of the delivery company whether the packages are undamaged and whether they correspond to the ordered goods in quality and quantity. Please directly make sure that the deliverer confirms wrong deliveries or damages and contact us afterwards!
Terracotta-Depot delivers to all countries worldwide
Please note that for deliveries to non-EU countries additional customs duties, taxes and fees apply.
Country specific import duties such as customs duties, taxes or additional fees have to be paid by the customer.
Further information can be found at
for import turnover tax (VAT)
The shipping costs are depending on weight and type of goods.
For Orders with more value than 350,-€ the shipping costs within Germany are for free -
only valid for orders placed at www.terracotta-depot.com
Austria, France & Benelux, Denmark, Monaco
* Please note that if we are unable to deliver the ordered goods due to unexpected high demand or to shortages in production, we will inform you immediately of any delays caused by this.
** If a product should not be dispatched due to its bulkiness or its high weight by parcel service, then the individual transport company costs apply. These will be communicated to you in the order confirmation.
For logistical reasons, orders received after 12:00 a.m. can only be processed the following day. The delivery time can be found on the product detail page or in your order confirmation.